Last updated: 5 January 2026
These Terms of Service (“Terms”) govern access to and use of the Consigna platform, websites and applications (the “Services”). By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organisation, you represent you have authority to bind that organisation.
1) Definitions
“Customer” means the organisation subscribing to the Services.
“User” means an individual authorised by Customer to use the Services.
“Customer Data” means data submitted to the Services by Customer or Users, including stock and transaction records.
2) Account registration and access
Users must provide accurate information and keep credentials secure. Customer is responsible for Users’ actions and for maintaining appropriate role-based permissions.
3) Subscriptions, fees and payment
Paid plans, billing periods, and usage-based charges (if applicable) will be presented at purchase or in a signed order. Fees are non-refundable except where required by law. We may suspend access for overdue accounts.
4) Acceptable use
You must not:
Access or use the Services for unlawful purposes.
Attempt to gain unauthorised access or disrupt the Services.
Reverse engineer or copy the Services except to the extent permitted by law.
Upload malware or harmful code.
5) Customer Data and responsibilities
Customer retains ownership of Customer Data. Customer is responsible for the accuracy of Customer Data and for ensuring it has necessary rights and permissions to store and process it through the Services.
6) Confidentiality
Each party may receive confidential information from the other. Confidential information must be protected using reasonable care and may only be used to perform obligations under these Terms.
7) Security and availability
We use reasonable safeguards to protect the Services and Customer Data. The Services may experience interruptions, maintenance windows, and changes. We may modify features over time.
8) Intellectual property
Consigna retains all rights in the Services, including software, design, and branding. These Terms grant Customer a limited, non-exclusive, non-transferable right to access and use the Services during the subscription period.
9) Third-party services
Some features may rely on third-party services (e.g., app stores, analytics, communications). Third-party terms may apply.
10) Termination
You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms or if required to comply with law. Upon termination, access will end and Customer should export data where available.
11) Disclaimers
The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
12) Limitation of liability
To the maximum extent permitted by law, Consigna will not be liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or goodwill. Our aggregate liability will not exceed the fees paid by Customer to Consigna in the 12 months preceding the claim.
13) Indemnity
Customer agrees to indemnify Consigna from claims arising from Customer Data, misuse of the Services, or breach of these Terms.
14) Governing law
These Terms are governed by the laws of the region where Customer is contracting (for example, Australia or New Zealand), unless otherwise agreed in writing.
15) Changes
We may update these Terms from time to time. If changes are material, we will provide reasonable notice via the Services or by email. Continued use after changes means acceptance.
16) Contact
Support: support@consigna.app