Privacy Policy

Last updated: 5 January 2026

This Privacy Policy explains how Consigna (“Consigna”, “we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you visit our website, use our applications, or use our services (together, the “Services”).

1) Who we are

Consigna provides a consignment stock management platform for suppliers, distributors, consignees and sub-consignees. Our Services may be offered in different regions (for example, Australia and New Zealand).

2) Information we collect

We may collect the following categories of information:

  • Account information: name, email address, phone number, job title, company name, user role, login credentials (stored securely).
  • Business and operational data: consignment relationships, stock records, transfers, sales/returns/utilisation records, cycle close records and audit trails.
  • Device and usage data: IP address, device identifiers, browser type, app version, pages/screens viewed, timestamps, and interaction logs.
  • Support communications: messages sent to support, feedback, and related metadata.

3) How we use information

  • Provide, operate, and maintain the Services.
  • Create and manage accounts, authenticate users, and enforce access controls.
  • Process subscriptions, invoicing, and service administration.
  • Improve product functionality, reliability, and user experience.
  • Detect, prevent, and investigate fraud, misuse, and security incidents.
  • Respond to requests, support tickets, and operational communications.
  • Comply with legal obligations and enforce our Terms of Service.

4) Legal bases (where applicable)

Depending on your location, we may process personal information based on contractual necessity, legitimate interests (such as security and service improvement), consent (such as marketing opt-ins), and legal obligations.

5) Sharing and disclosure

We may share information with:

  • Service providers: hosting, analytics, payments, communications, and support tooling (acting as processors).
  • Your organisation: administrators and authorised users within your company account based on role permissions.
  • Legal and compliance: where required by law or to protect rights, safety, and integrity of the Services.
  • Business transfers: if we are involved in a merger, acquisition, or asset sale (information may be transferred subject to safeguards).

6) Data retention

We retain personal information for as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Business records (stock movement, reconciliations) may be retained to preserve auditability.

7) Security

We use reasonable administrative, technical, and organisational safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and to request portability. You may also withdraw consent where processing is based on consent.

9) Cookies and analytics

We may use cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings. Disabling cookies may affect functionality.

10) International transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

11) Children

The Services are not directed to children and are intended for business use. We do not knowingly collect personal information from children.

12) Changes

We may update this Privacy Policy from time to time. We will post updates here and update the “Last updated” date.

13) Contact

For privacy requests or questions, contact: privacy@consigna.app